As we know from 2010 – 2018 there was a change for a business model that
came from offline shop to online shop. This came to conclusion of changing
the target market and target layer for prospective client.
The influence of technology has made huge impact on kind of business such
retail,food and beverage,property,automotif,entertainment.
From the poin of view of business owner, they can start their business in
2019 with merging hospitality service,easy accses of your product
information and technology.
2019 trend its gonna be customer centris,with information technology will
make a importaant play in the decision making,also customer behavior that
want every thing fast,easy and reliable.
Business Owner must have the knowledge to understand the customer needs,and
customer trend,2019 will be aa year that trend and needs of customer will
merge to a new entity of demand that have tricky problem and solution of
course.
From The Customer point of view it will be a fast and reliable,secure
accses of infomation and online shop.This Millenial customer will be the
biggest presentation of customer in the scoop of businessin in this year.
The social media will add a huge influence onn this day,their engagement
from brand to their representative consument that connected to social media
are very strong and realiable and growing relation.
2019 trend can make many benefit both for the business owner and the
consument it depend howbusiness owner take the chance to go creative under
growing demand and trending in 2019.
For the customer,2019 will be the yeaar of effisiency and easy
accses,everything just tap on their smarphone,for some loyal customer
social media will be the place for creating a new fan dome loyal customer
of the brand and giving the brand a new strong posistion on the market.Yet
the 2019 Trend Will focus in Customer brand relation.
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